Having an issue or have questions? Take a look at these common questions and if you need addition help, please feel free to reach out to us by clicking here.

My earbuds don't work straight out of the case!
Answer: Please remove the blue protection tape on each earbud and also make sure your case is charged.

What does AXS mean?
Answer: AXS (pronounced ACCESS) is an acronym for Audio Expert Systems.

Why can’t I find “AXS Earbuds” on my Bluetooth settings page?
Answer: If you don’t see “AXS Earbuds” on your list of available Bluetooth devices do the following:

  1. Turn the Bluetooth OFF on your source device (phone/tablet/mp3 player/computer)
  2. Turn the Bluetooth ON again to rescan for available devices
How long does the earbud charge last?

Answer: You can enjoy up to 10+ hours of audio when you start with 100% charge.

How do I reset my earbuds?
Answer: Place both earbuds back into the charging case. With the lid of the case OPEN, press and hold down the reset button at the bottom of the charging case for 5-10 seconds. The four (4) LED’s will flash 5 times to confirm reset completion. Close the lid and you are ready.

Where can I find the user’s manual?
Answer: You can find the user manual here.

Can I charge my charging case using a wireless charger?
Answer: Yes, our charging case works with most QI charging pads

How can I tell the charge left on the charging case?
Answer: Lift the lid open and the LED indicators will light up to indicate how much charge is left on the case (1 LED=25%; 2 LED=50%; 3 LED=75%; 4 LED=100%)

How can I tell how much charge is left on the earbuds?
Answer: Most smartphones/tablets/computer have already activated widgets monitoring and displaying the current amount of charge left on the earbud. We’ve also programmed the “Low Battery” voice prompt to indicate when you have < 30% charge left on your earbuds.

Why doesn’t my music play through the earbuds?
Answer: Confirm that the earbuds have adequate charge. Also confirm that your media output is set to our “AXS Earbuds”

Can I turn off the prompts?
Answer: No. The prompts cannot be turned off.

Can I change the EQ levels on the earbuds?
Answer: No, we feel that our EQ setting already allows you to experience the best of the audio you’re listening to.

Where can I get replacement ear tips?
Answer: Check our our Lost and Sound section for additional information of replacement parts. Click here.

How do I register my product? (Warranty)
Answer: Scroll To register your product, please visit our registration page or click here to be directed to the page.

How do I file a warranty claim?
Answer: Send us an email regarding a warranty claim. You can submit an email using our Contact Us page.

Where can I register for my “Thank You” gift?

Answer: If you’ve already registered for warranty coverage, you’re all set!